Terms And Conditions

Terms and Conditions

Last updated: 22/10/2025

Welcome to PowerUpPCs

We operate as a sole trader providing custom-built computers, components, upgrades, and related services (“Products” and “Services”).

By placing an order with us — whether online, in person, or by message — you agree to these Terms and Conditions.

1. Business Information

1.1. PowerUpPCs is owned and operated by [Your Full Name], sole trader, registered in the United Kingdom.

1.2. Business address: 6 Village Farm Middleton Tyas DL106SQ.

1.3. Contact: poweruppcscontact@gmail.com | 07912 689374.

1.4. We recommend customers read these terms carefully before placing an order.

2. Orders and Payment

2.1. All orders are subject to availability and acceptance.

2.2. Quotes are valid for 14 days unless otherwise stated.

2.3. A deposit or full payment may be required before work begins.

2.4. Payments can be made via bank transfer, PayPal, debit/credit card and shop pay

2.5. Ownership of goods remains with us until full payment has been received.

2.6. You will receive a written confirmation of your PC specifications and price before work begins — please check and confirm these carefully.

3. Custom Builds and Services

3.1. We build PCs according to your chosen specifications. Once build work has started, cancellations may incur a fee or may not be refundable.

3.2. Build times are estimates only and may vary depending on parts availability and workload.

3.3. All systems are tested and benchmarked before delivery or collection to verify full functionality.

3.4. If you supply your own parts, we are not responsible for incompatibility or damage caused by those parts.

3.5. We will photograph and record system specifications before handover to confirm the build state and protect both parties.

3.6. Performance benchmarks and test results are for reference only — real-world performance may vary.

4. Delivery and Collection

4.1. You may collect your system in person or have it shipped via courier.

4.2. We package all systems securely. Once dispatched, responsibility for the goods passes to you.

4.3. We recommend tracked and insured delivery for all orders.

4.4. You must inspect your order on receipt and report any visible damage or missing items within 48 hours.

4.5. We are not liable for courier delays or damage in transit beyond our control.

5. Warranty and Returns

5.1. All new systems include a 12-month return-to-base warranty covering hardware faults due to manufacturing defects.

5.2. Components carry their individual manufacturer warranties, which may exceed this period.

5.3. This warranty does not cover:

• Accidental damage, misuse, or software-related issues
• Damage caused by viruses, overheating, power surges, or tampering
• Damage caused by third-party modifications or customer-supplied components
  5.4. To make a warranty claim, contact us before returning the product. Unauthorised returns may not be accepted.
  5.5. Our warranty is return-to-base — the customer is responsible for shipping costs to return the system to us.
  5.6. Refunds are only provided if a system is proven faulty and cannot be repaired or replaced.
  5.7. These terms do not affect your legal rights under the Consumer Rights Act 2015.

6. Software and Data

6.1. It is your responsibility to back up all data before sending or leaving your PC with us.

6.2. We are not liable for any data loss or corruption during service, repair, or upgrades.

6.3. Only genuine, licensed software is installed. We do not install or support pirated or unlicensed software.

6.4. You are responsible for maintaining valid software licences once the system is delivered.

7. Liability and Limitations

7.1. We will not be held liable for:

• Indirect, incidental, or consequential losses
• Business interruption, loss of data, or loss of earnings
• Any claim exceeding the original purchase price of the product or service
  7.2. We take reasonable care and skill in all services provided, but we cannot guarantee uninterrupted or error-free performance of any computer system.
  7.3. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, or your statutory consumer rights.

8. Customer-Supplied Components

8.1. You may request that we build or upgrade using parts you provide.

8.2. We cannot guarantee compatibility or performance of customer-supplied components.

8.3. Any damage caused by such parts is entirely at the customer’s risk.

8.4. We may refuse to use components that are visibly damaged, counterfeit, or incompatible.

9. Privacy and Data Protection

9.1. We respect your privacy and handle all personal data in line with the UK GDPR and Data Protection Act 2018.

9.2. We only collect data necessary to process your order and communicate with you.

9.3. Your data is stored securely and never shared with third parties without your consent, except where required by law.

9.4. We are registered with the Information Commissioner’s Office (ICO).

9.5. For more information, please see our Privacy Policy.

10. Complaints and Dispute Resolution

10.1. We aim to resolve all issues quickly and fairly.

10.2. If you are unhappy with a product or service, please contact us in writing within 14 days of noticing the issue.

10.3. We will work to resolve the matter informally before any legal action is taken.

10.4. If a resolution cannot be reached, disputes will be handled under the jurisdiction of the courts of England and Wales.

11. Insurance and Liability Cover

11.1. We hold public liability insurance and professional indemnity insurance to protect both parties in the event of damage, loss, or professional error.

11.2. These insurances do not override the limitations or exclusions in these Terms.

12. Governing Law

12.1. These Terms are governed by the laws of England and Wales.

12.2. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

13.1. We may update these Terms from time to time.

13.2. The latest version will always be available on our website and applies to all new orders.

13.3. Continued use of our services after changes are published constitutes acceptance of the revised Terms.

By purchasing from PowerUpPCs, you confirm that you have read, understood, and agree to these Terms and Conditions.